How long does it take to get set-up?

Once you have made your decision to proceed, Cayman Gateway allocates you an experienced and dedicated account manager who will help you with the two main aspects of the set-up.

Your dedicated account manager will help you with your merchant account (if you do not already have one) by liaising with your bank and helping you correctly fill out your forms. Once your forms are submitted, the banks indicate an average of 3 weeks for your merchant account to be approved and put live. Simultaneously, Cayman Gateway will set up your payment processing system, and to date, we have always completed this before your merchant account is ready.

In all, we estimate from start to finish that a 3-week set-up timeframe is realistic if you do not have a merchant account with a bank already set up, and 1-2 weeks if you already have a merchant bank account set up (it is possible to set up your payment processing in single days if you have everything ready, i.e. your merchant bank account and functioning website/mobile app).

What banks do you work with?

Cayman Gateway is proud to be an approved and trusted 3rd-party service provider with both Scotiabank and Butterfield in the Cayman Islands.

How do I get help/support?

Our friendly support team is available Monday-Friday 9am-5pm and can be contacted via email or telephone:

Email [email protected]

Telephone +1-(345)-547-3800

Emergency support for existing clients is available 24 hours a day, 7 days a week, 365 days per year with response time for critical business issues always as quickly as humanly possible via our Submit Support Ticket system:

https://caymangateway.com/portal/customer/login

Do you do website/app development?

Absolutely! Cayman Gateway expanded its team in 2021 after merging with an existing development company and now has 15 full-time employees which include website developers, mobile app developers, branding and design, user experience (UX), and conversion optimization experts.

Do you make landing pages/sales pages?

A big YES, in fact, this is our specialty. Our team of UX / UI specialists work with specialized software to create landing pages / payment pages / thank you pages that are optimized for all devices. We also offer conversion optimization should you require it, where our expert team offers A/B testing - this is appealing to clients who have a high volume of transactions.

Do I need to have a Cayman business to have a payment gateway connected to a Cayman-based bank?

You do not need a Cayman business to use Cayman Gateway. However, you do need to have a Cayman merchant bank account in order for Cayman Gateway to be used.

Is Cayman Gateway based in the Cayman Islands?

Yes! Cayman Gateway takes pride in being based in Grand Cayman, Cayman Islands and we love to meet our clients face-to-face to personally understand their needs for their business. We are also 100% Caymanian owned and operated.

How is Cayman Gateway related to MySecurePay™?

MySecurePay™ is part of the family group and specializes in website development, mobile app development, conversion optimization, digital marketing and online security.

How is Cayman Gateway related to celebrity development company Powah?

Powah is an established website and mobile app development company that originated in Europe with a focus on creating highly secure yet high converting state-of-the-art web applications for celebrities, athletes and influencers. The company expanded globally in 2019 and acquired its own gateway service in 2021 - this gateway was Cayman Gateway®

Is Cayman Gateway Caymanian owned?

Yes! Cayman Gateway is 100% Caymanian owned and operated, so we understand what our clients are facing in the Cayman market and how we can best serve them.

Are your servers based in the Cayman Islands?

Yes, our servers are based right here in the Cayman Islands. We have a fully redundant transaction processing platform housed in a hurricane proof facility to keep your business online at all times.

Is credit/debit card information secure with Cayman Gateway?

Yes, credit/debit card information is safe and secure with Cayman Gateway. We are fully PCI compliant and we have additional security features, such as Kount, for an added level of protection. Your business' protection is of absolute importance to us.

Is Cayman Gateway PCI Compliant?

Yes, we are PCI compliant to ensure that your customers can trust you with their sensitive payment card information.

What currencies does Cayman Gateway have available for transactions?

We can process transactions in KYD (Cayman Islands Dollars) and USD (United States Dollars).